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Legal terms before you join

Our Legal page puts eligibility rules, account terms, privacy, cookies and dispute contact in one place before you open an account.

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matkatipsorg Legal terms before you join
LEGAL CONTACT

Contact routes for legal requests

Legal questions need a clear trail, so we separate them from routine lobby chat. Send us the account email, your registered mobile number if available, the payment reference involved and the exact…

Legal email Write to [email protected] for privacy requests, account-record questions, law notices or dispute papers. Include your account email and any UPI, Paytm or PhonePe reference, but avoid sending card images or full identity files until asked.
Account help chat Use in-account chat when you can still log in and need the legal team to locate a recent issue. The support agent can tag your ticket for policy handling and confirm which documents are needed next.
Document channel If we request proof, send it only through the link provided in your ticket or reply thread. This keeps the file tied to your case and reduces the risk of sending personal data to the wrong place.
DATA CARE

Data, cookies and account records

Our legal process is built around records you can identify: account profile fields, login history, device markers, payment references, gameplay logs and support messages.

Identity checks

Before we release account data or change key profile fields, we match your request with login, mobile, email and payment references. This reduces the chance that another person can access your legal records.

Payment trail

UPI, Paytm, PhonePe and Google Pay references are stored with wallet entries so we can trace credits, reversals and withdrawal checks. We keep only the fields needed for account operation and legal duties.

Cookie control

Cookies help maintain your session, remember basic preferences and flag unusual activity. You can adjust browser settings, but some account pages may ask you to log in again if session cookies are removed.

Game records

Rounds from Baccarat, Bingo, Fishing God or other lobby titles are linked to time, stake, result and account ID. These logs help answer disputes and meet record duties where local law permits access.

Retention checks

We keep records only as long as needed for account service, law duties, tax checks, fraud prevention or open disputes. When a file is no longer needed, we remove it or mask personal fields.

Change requests

If your name, mobile number or email is wrong, contact us from the registered address where possible. We may ask for proof before making a correction, especially when wallet records are involved.

Legal answers before account access

The answers below explain how we treat eligibility, personal data, account records and contact requests. They are written for India in plain language, but they are not personal legal advice. If your situation involves a court order, tax issue, payment dispute or local restriction, write to us with the exact account details so we can route it properly.

Account access depends on local law and is available only where local law permits. We may ask for identity, location or payment checks before allowing full access or before processing a legal request.

We keep account profile data, login records, device markers, payment references, wallet entries, game logs and support messages. These records help operate your account, answer disputes and meet law or tax duties.

Yes, you can request records linked to your account by emailing us from your registered address. We may verify your identity first, then share data that law and security checks allow.

We store transaction references, time, amount, status and linked account ID for wallet tracking and dispute checks. We do not need your full app login details, and you should never send your PIN.

You can ask us to correct profile fields such as name, email or mobile number. Where wallet activity is involved, we may request proof before changing records to protect your account history.

If a local rule affects access, we may restrict, pause or adjust account functions while we check the legal position. We will use account contact details to explain what action is needed.

Email [email protected] with your account email, registered mobile number, payment reference if relevant and a clear description of the issue. Attach documents only after we confirm the secure route for your case.

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